Shipping & Returns
STANDARD SHIPPING & PROCESSING
All orders made in éPure Malaysia Online Store will be couriered via standard shipping service upon order payment confirmation. As for the moment we only provide shipping service to all states in Malaysia area. Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.
Orders are shipped on business days only (Monday-Friday before 12pm, excluding Malaysia Public Holidays). Orders made after 12pm will be processed on next business day. Our delivery take within 1-3 business days for West Malaysia, and 7-14 business day for East Malaysia with exceptions of additional working days during promotion/holiday period. COVID-19 Nov20 update: Shipment might expect delays for CMCO and TMCO impacted areas especially East Malaysia
Once your orders have been picked up by our assigned courier partners, you will receive tracking number in the shipment confirmation email. Shipping tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
Shipping charge of RM12.00 for every single order applied to West Malaysia.
Shipping charge of RM20.00 for every single order applied to East Malaysia.
Free shipping is provided if the order (after discount, if applicable) is RM200 and above.
We do not provide you with a self-service delivery location to pick up your orders.
Please note that you will have a sign for your order. If you are not available to receive the order, please call the assigned courier partner and provide your tracking number to arrange for a redelivery. If our partners are unable to reach you after multiple attempts, your package will be returned to éPure Malaysia. Should you face any problems, please contact our Customer Service.
We regret that we do not ship outside of Malaysia at this time for orders placed at éPure Malaysia. If you wish to ship an order internationally, please contact our Customer Service.
If you are completely not satisfied with your purchase (damage during shipment or wrong item/type/shade/etc) you can send it back to us. Returns must be made within 14 days from date of purchase, damage items must be return together with original box. Customer would have to bare for the postage fee shipped back to use during return process. *Item bought during promotion are not accepted for return and exchange.
For product return, kindly email your inquiry to firstname.lastname@example.org with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed. To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition. Please allow a minimum of 14 working days from date we receive your return package to you.
We are committed to providing you with the best possible service every time you shop with us. We are contactable by:
Customer Service Messenger: CLICK HERE
Call us: +603 7988 0282
Working Days/Hours: Monday to Friday (9am to 6pm), excluding Public Holidays.